Frequently Asked Questions
Access to OYAA program registration should be initiated from the OYAA website. You will not find it within your TeamSnap account. Go to OYAA.org and navigate to the desired program information page. Click the registration link and you will be prompted to log in to TeamSnap and complete registration.
Programs/divisions requiring a try-out (Stix program, Travel Basketball) and programs with a registration cap as indicated on the program page (golf and indoor lacrosse) require that participants reside within the boundaries of the Olentangy Local School District. Proof may be requested. Most of our programs are recreational and are open to any child within the age/grade parameters.
I cannot get into my TeamSnap account.
Support is best received by using the Help widget within your account. But if you cannot get into your account, visit https://helpme.teamsnap.com/ and look for the orange Help button in the bottom corner.
Can I request a teammate/coach for my child?
Programs that will consider requests have a field included in the registration form. They are not accepted via email.
The request field in the player registration form is meant for parents to request ONE player and/or coach for their child. Be sure to include first and last names (we do not reference past teams).
The comment/request field in the volunteer registration form is meant for volunteers to request another parent volunteer with whom to be paired or to note other factors that may affect their ability to volunteer, such as scheduling limitations. OYAA will not accept a volunteer's list of kids to be put on their team. Their own child is a given and there is a separate field to note their child's name.
If Anakin wants to coach Luke, Han and R2, Anakin should remind the parents to include "Coach Anakin Skywalker" and "teammate Luke Skywalker" on their children's registration forms.
Program coordinators do their best to honor requests but will not do so at the expense of competitive balance in the program. Requests are not guaranteed.
Note: waitlist players are added to fill in teams, teammate and/or coach requests notwithstanding.
My child is in 2nd grade but the website is offering me a 3rd grade program. Does that mean he is eligible?
While some of our programs are organized by age, others are organized by grade in school, as indicated by the division name - 5th grade girls, for example. Parents must choose the division that reflects the true grade for their child. Players registered outside their true grade level will be removed from the program with no refund.
How does the wait list work?
After an initial open enrollment period, OYAA continues to collect registration via a wait list. No payment is collected during wait list registration. Pausing the enrollment in this way gives commissioners an opportunity to evaluate current enrollment data to see where they have needs. Commissioners will activate wait list kiddos to fill vacancies. Personal requests are not considered. Note that once activated, payment must be remitted by a specified deadline - usually 24 hours but could be less - or the open spot will be offered to someone else and your order will be canceled. This cannot be reversed, but you may register for the wait list again. Your order will be treated as new, subject to late fees at activation (if any) and will go to the back of the line.
I cannot see my team in TeamSnap.
- Use the most updated version of the mobile app.
- Make sure you are using the correct email address for login.
- Log out and log back in again to allow the app to sync.
If you still do not see your team(s), use the Help widget in your TeamSnap account to contact tech support.
How do I cancel my order?
Send an email to the program coordinator and tjones@oyaa.org before the deadline. Read the cancellation policy here. Be sure to include the athlete's full name and program you wish to cancel.
How will I be notified if an OYAA practice/game is canceled?
Each program has its own notification process for cancellations. It may be an announcement posted on our website, a group email from OYAA, or another method of communication determined by the coordinator/coaches. Ask your program coordinator or coach before the season begins.
OYAA encourages coaches and families to download the TeamSnap mobile app and enable notifications so time-sensitive news can be shared with team members on the go.
School is closed today due to weather. Will my child still have practice tonight?
Read the full winter weather policy under the Resources tab.
Does OYAA hold off-season camps for your programs?
OYAA does not hold off-season camps over and above the regular programs. Many of the high schools and local colleges will hold camps during summer and/or winter breaks. Consult the Athletic Department page on the school website or contact the varsity coach.